Privacy Policy

This Privacy Policy explains how Pedal Care processes personal data in connection with its bicycle repair workshop and website. It applies to inquiries, bookings, bicycle intake, servicing, collection, and related communications.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

01 · Collection

Data We Collect

We may collect contact details, service request information, bicycle intake details, inspection notes, quote and approval records, payment-related records, and limited technical data such as device or browser information. Where a bicycle is brought in for servicing, we may also record information needed to assess compatibility, carry out repairs, and provide a service summary.

The categories collected depend on whether a person makes an inquiry, books a service, or visits the workshop site.

02 · Sources

Sources of Data

We receive data directly from customers through phone calls, email, contact forms, drop-in visits, and booking or intake discussions. We also collect information generated during the service process, including inspection findings, approval decisions, work notes, collection records, and technical logs from the website or connected systems.

Information is gathered from direct submissions, workshop interactions, and basic site activity.

03 · Cookies

Types of Cookies

We may use session cookies to support navigation and form use, persistent cookies to remember basic preferences, and technical cookies to help maintain site security and performance. If analytics tools are used, they are intended to measure general site usage rather than identify users for unrelated purposes.

Cookie use is limited to operational, functional, and basic analytics purposes.

04 · Controls

Cookie Controls

You may manage cookies through your browser controls and, where available, any site-level preference tools. Blocking some cookies may affect form submission, session continuity, or other basic site functions.

Browser settings can be used to limit or remove non-essential cookies.

Purposes of Processing

We use personal data to respond to service inquiries, schedule and manage bicycle intake, assess condition and compatibility, prepare quotes after inspection, obtain approval for additional work, carry out repairs and quality checks, arrange collection, issue service summaries, process payments, maintain records, secure the website, and meet legal or accounting obligations.

Processing is tied to the workshop relationship and the operation of the website.

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, record keeping, payment processing, or other operational functions. We may also share limited information with suppliers or parts providers when needed to confirm compatibility, availability, or order status for a requested repair.

Operational recipients are used only where needed to run the workshop or website.

Legal Disclosures

We may disclose personal data where required to comply with law, lawful requests, court orders, or other binding legal obligations. We may also share information where disclosure is necessary to protect our rights, customers, staff, or workshop operations.

Legal disclosure is limited to what is necessary and proportionate.

User Rights

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, or deletion where retention is no longer required. You may also object to certain processing or ask us to limit use in appropriate circumstances.

Available rights depend on the nature of the data and the legal basis for keeping it.

Requests

How to Make a Request

To make a privacy request, use the contact details in this policy and describe the data or service record concerned. We may ask for information needed to confirm your identity and to locate the relevant records before responding.

We may need reasonable information to verify identity before acting on a request.

Data Retention

Retention of Data

We retain personal data for the period needed to manage the service relationship, complete the requested work, maintain business records, and meet legal or operational obligations. When data is no longer required, we delete it or anonymize it where appropriate.

Records are kept only for as long as needed for service, accounting, or legal purposes.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our operations, website features, or legal requirements. The revised version will apply from the date it is posted, unless a different effective date is stated.

This notice may be revised when our practices, systems, or legal obligations change.

Privacy Contact

Contact Information

Email contact

[email protected]

Telephone contact

+966 51 127 8429

Postal address

2872, شارع شجاع بن وهب, جدة, SA

Privacy contact